Delivery terms

Delivery terms

Valid from 24 September 2018

Webstore

HPP Europe Oy
Portaan Teollisuustie 2
14700 HAUHO
info@hppeurope.fi

Business ID 1901021-7

HPP Europe Ltd sells products in its online store to adult consumers. Product prices include value-added tax. We reserve the right to make changes to prices, delivery costs, and the general terms and conditions of the online store.

Ordering

Products are ordered in the online store by adding them to the shopping cart and paying for the contents of the cart at checkout. All customer information is handled confidentially. The contact details requested during the order are used only for order delivery or to resolve any issues related to the order, unless otherwise stated. When ordering from the online store, you are required to have read and agreed to the currently valid delivery terms.

Payment service provider

The payment intermediation service and payment service provider is Paytrail Oyj (2122839-7), in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or credit card invoice and forwards the payment to the merchant. Paytrail Oyj holds a payment institution license. In case of complaints, we kindly ask you to primarily contact the product supplier.

Paytrail Oyj, Business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
www.paytrail.com 

Payment and payment methods

The prices shown in the online store apply only to orders placed in the online store. Product prices are valid for the time being or for a separately stated period. Products are charged based on the price valid at the time of ordering. All prices are shown in euros and include value-added tax. Prices do not include payment and delivery costs, which are stated separately.

Available payment methods:

  • Online banking payment
  • Card payments
  • Invoice
  • Mobile payment

Online banking payment

You can use payment buttons from all Finnish banks. You can pay using Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, OP Financial Group, POP Bank, Säästöpankki, S-Bank, and Ålandsbanken payment buttons. Checkout Finland Oy will appear as the recipient on your bank statement; we forward your payment to the online merchant. You will be redirected directly from the online store to your own bank to complete the payment securely.

Card payments

You can pay in the online store using Visa, Visa Debit, Visa Electron, MasterCard, Debit MasterCard, and American Express cards. The online store uses the international Verified by Visa, MasterCard SecureCode, and American Express SafeKey authentication services. Checkout appears as the recipient on the card statement and forwards the customer’s card payment directly to the merchant. Card payments are processed securely through a protected payment form, and card details are not stored in the online store’s systems.

Invoice

Invoice and instalment services via Checkout are provided by OP, Walley (Collector Bank), Jousto, and AfterPay. Collector also offers invoice and instalment options for business customers.

Please also read the more detailed terms of the financing company, which you will see when approving the payment. By approving the payment, you also accept the terms of the financing company.

Mobile payment

Mobile payment methods Pivo, MobilePay and Siirto are app-based services that allow you to pay for online purchases either as a bank transfer from your account or as a card payment by approving the payment in the respective application. With Pivo, Siirto payments are also possible, meaning the payment can be approved in any app that supports Siirto. Apple Pay is a service that works on Apple devices and allows you to pay for purchases using a payment card linked to the device.

Discount codes

You can use the discount code you received in the online store at checkout by entering the code in the designated field. Only one discount code can be used per order, and different benefits cannot be combined. The discount code you receive can only be used once.

Order and payment confirmation

After a successful order, an order confirmation will be sent to your email. Sending confirmation messages requires providing an email address during the order process.

Delivery methods and costs

After a successful order, an order confirmation will be sent to your email. Sending confirmation messages requires providing an email address during the order process.

Delivery time

Products in stock are delivered, depending on the order and delivery method, within 1–5 business days after the order has been received and in any case no later than 30 days after HPP Europe Ltd has confirmed the order with an order confirmation. We are not responsible for delays caused by force majeure or for any indirect damages resulting from delays. Any exceptional delivery times will be announced on the online store’s homepage.

Right of cancellation and return policy

You have the right under the Consumer Protection Act to cancel your order within 14 days of receiving it. The cancellation must be notified to HPP Europe Ltd by submitting a cancellation notice. The notice must include your name, address, order date, and product. The cancellation notice must be sent by email to info@hppeurope.fi or by post to the return address provided below.

The product must be returned by post within 14 days of the cancellation notice in its original condition and original packaging. The consumer does not have the right to take the product into use when inspecting it. The product may be examined, but the customer is obliged to take care of it (duty of care). If the returned product has been used in violation of the customer’s duty of care, a 100% reduction in value of the product price will be charged to the customer, as well as the full return shipping costs. If you wish to return or exchange products after the inspection period, please contact us directly.

For returns, we charge the customer a fee of EUR 3. We reserve the right to deduct this cost from any payment received from the customer before issuing a refund. Do not return products as cash on delivery, and if the product was delivered to your home, the return fee of EUR 3 applies only when returning it from a postal service point, not from home pickup. The customer is responsible for any postal and handling costs caused by returns made against the instructions.

When returning a delivered order, proceed as follows:

  1. Send a cancellation notice stating your name, address, order date, and product. The cancellation notice should be sent either to the email address hppeurope@info.fi or to the return address stated below.
     
  2. Include in the package the delivery note that came with the original shipment and the completed return form. On the return form, fill in your order number, date of receipt, name and contact details, as well as your bank account number for the refund. For the returned products, indicate the product name, quantity to be returned, and the reason for the return.
     
  3. Attach the return address label included with the original shipment to the package and drop it off at any Posti service point or in the Smartpost parcel and returns locker.
     
  4. Take a receipt for the return and keep it until you receive the return confirmation by email.

We will refund the full amount you paid for the order within 14 days of receiving the cancellation notice, provided that the product has been returned or can be proven to have been handed over to the postal service for delivery to the return address. If you no longer have the original return form included with your order, you can use the online store’s template form here.

Return address:
HPP Europe Oy
Portaan Teollisuustie 2
14700 HAUHO

The right of cancellation does not apply to products manufactured or modified at the customer’s request. The right of cancellation does not apply to goods delivered in a sealed package if the seal has been broken. The right of cancellation does not apply to perishable or rapidly expiring products. The right of cancellation does not apply to hygiene products.

Uncollected package

Failure to collect a package is not the same as a return or cancellation. For an uncollected package for which no separate cancellation notice has been made, we charge a processing fee of EUR 10. HPP Europe Ltd is entitled to deduct the above-mentioned cost from any payment received from the customer before issuing a refund.

Problem situations

If a product is lost or damaged during transport, or otherwise does not correspond to your order, you must report the defect in writing no later than 14 days to the email address stated in the “Right of cancellation and return policy” section. HPP Europe Ltd is liable for product defects in accordance with applicable consumer protection legislation. If the product or delivery is found to be defective, we will deliver replacement products to you at no additional cost. If the parcel is damaged in transit by Posti, a complaint must be made immediately to Posti.